Here are some FAQs (Frequently Asked Questions) which we hope will help you get the most out of your ICOM membership.

Q: How do I renew my membership and pay the annual fee?
A: The best way to renew is to pay your renewal fee any time after 1 October and before 31 March by direct bank deposit. Check the membership fees on the website and the deposit online:
EFT (electronic funds transfer from bank account)
BSB: 013 030 A/C number: 1980 08971
A/C Name: Aust. National Comm. ICOM
Pay your membership: $162 still working, $75 students and retirees.
So we can identify who has made payment it is vital you use as your reference: [your surname] [your ICOM number] with no spaces: eg SMITH1234. If you forget to do this please send an email to: members@icom.org.au.

Q: I want to pay my membership renewal by credit card
A: There are no over the phone credit card payments. You can pay by credit card by logging into the ICOM IRIS database and using the PayPal system to pay by credit card, you do not need to join PayPal to do this.
Log-in to IRIS/ICOM database
Go to: https://icom-museum.force.com/login
Enter:
Username: [your email address]
Password: [ask to get a new password if your have forgotten yours]
When you have successfully logged into the IRIS database:
– scroll down to the ‘My memberships and payments’ section.
– select ‘Pending Payments’
– select ‘proceed to payment’
– under ‘your payment method’ select ‘Paypal’ you do not have to be a Paypal customer to pay by credit card here.
– pay your membership ($162 still working, $75 retirees and students) by credit card.

Q: I have moved house, how do I change my address?
A: Log into IRIS/ICOM database and manage your membership.
Go to:
https://icom-museum.force.com/login
Enter:
Username: [your email address]
Password: [ask to get a new password] if you cannot remember your password
Check and update your address and other details.

Q: I have changed jobs, how do I change my email and other details on the ICOM IRIS portal?
A: If you still have access to the email which is your user name for the IRIS system you can do this easily as outlined below. If you no longer have access to the original email then you will have to contact the office 9:30 to 4pm Monday to Thursday Ph: 02 6230 0346 or email: members@icom.org.au.

How to Log-in to IRIS/ICOM database and manage your membership.
Go to:
https://icom-museum.force.com/login
Enter:
Username: [your email address]
Password: [ask to get a new password] if you cannot remember your password
Check and update your details including you new email address.

Q: My ICOM sticker has not arrived even though I paid my renewal days/weeks/months ago, what do I do?
A: Stickers can take 2 to 3 weeks to arrive. Check your address on the portal, it may be incorrect. If you cannot do this email: members@icom.org.au.

Q: I want to join ICOM, how do I do this?
A: ICOM Membership is available to people working in museums, those who have retired and were working in a Museum and to students studying or researching Museum and Heritage Studies. The definition of a Museum is available on the ICOM website. Membership for 2023 closed on 1 August and 2024 membership opens on 1 October 2023. All the information is on our website: https://icom-australia.mini.icom.museum/ and the link to apply is here: https://icom-museum-membership.secure.force.com/ICOM_Adhesion?CodeLangue=EN

Q: I was a member a few years ago but have not renewed for some years. Do I need to submit a new membership application?
A: No, all memberships since 2000 are on record and you only have to renew your membership. You can do this by paying the annual renewal fee. If you are unsure email members@icom.org.au.

Q: I am going overseas soon, if I join ICOM will my ICOM card be delivered in time?
A: It usually takes 6 to 8 weeks for new memberships to be approved and ICOM cards to be received in Australia to send to new members. A letter can be provided from the ICOM Chair if the card does not arrive in time for your travel.